At ECRC Care, we strive to provide a seamless experience for all our customers. However, we understand that plans can change. Below is our cancellation policy to ensure clarity and fairness for both customers and service providers:
1. Cancellation Before Service Confirmation
- If you cancel your service request before it is confirmed by a service provider, you will not be charged any cancellation fee.
2. Cancellation After Service Confirmation
- If the service request is canceled after being confirmed but before the professional has started traveling to your location, a nominal cancellation fee may be applied.
- If the service provider has already started traveling or is on-site, cancellation will incur a fee equivalent to the visit charge or a portion of the service cost to compensate the professional's time and effort.
3. No-Show Policy
- If the service provider arrives at the scheduled time and the customer is unavailable or unwilling to proceed with the service, the visit charge will be applicable.
4. Emergency Situations
- In case of emergencies or unavoidable circumstances, we encourage customers to inform us as soon as possible to avoid cancellation charges. We will assess such cases on a case-by-case basis.
5. Refund Policy for Canceled Services
- If you have pre-paid for a service and cancel it, refunds will be processed within 5–7 business days, depending on the payment method used.
6. How to Cancel
- You can cancel a service request through the ECRC Care website or Android app by visiting your booking details. Alternatively, you can contact our customer support team for assistance.
7. Contact Us
If you have any questions regarding cancellations or fees, feel free to reach out to our customer support team:
We appreciate your understanding and cooperation as we work to provide the best services for your home needs.
