ECRC Care is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile app, or services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name, phone number, email address, and location.
• Payment details (collected securely for transactions).

b. Usage Information

• Details about your interactions with our platform, including service requests, feedback, and usage patterns.

c. Device Information

• Information about the device you use to access our services, such as IP address, device type, operating system, and browser type.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill service requests.
• To communicate with you regarding your bookings or inquiries.
• To improve our website, app, and services based on user feedback.
• To provide personalized recommendations and updates.
• To process payments securely.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Professionals fulfilling your service requests.
• Payment Gateways: To process secure transactions.
• Legal Authorities: When required by law or to protect our rights.

4. Data Security

We use industry-standard measures to protect your personal information, including encryption, secure servers, and restricted access. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Withdraw consent for data processing where applicable.

To exercise your rights, contact us using the details below.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Phone: +977 981-1012777
• Email: [email protected]

Thank you for trusting ECRC Care. We are committed to safeguarding your privacy while providing reliable home services.