At ECRC Care, we aim to provide the best possible service experience. However, we understand that there may be situations where you are dissatisfied with a service or need a refund. Our refund policy is designed to ensure fairness and transparency.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• The service was not provided as promised or agreed.
• The service provider failed to show up or complete the task.
• The service was canceled by ECRC Care or the assigned professional.
• There were technical issues or payment errors during the transaction.

2. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• The service was completed to your satisfaction.
• You canceled the service after the professional began the work.
• Issues or dissatisfaction not reported within 24 hours of service completion.

3. Process for Requesting a Refund

To request a refund:

1. Contact Us: Reach out to our customer support team via phone or email within 24 hours of the incident.
   • Phone: +977 981-1012777
   • Email: [email protected]
2. Provide Details: Include the service booking ID, payment details, and a description of the issue.
3. Review Process: Our team will review your request and may contact you for additional information.

4. Refund Approval

• Refunds will be approved if the issue is validated by our support team.
• Approved refunds will be processed within 5–7 business days depending on the payment method used.

5. Refund Methods

Refunds will be issued through the original payment method:

• Online Payments: Refunded directly to your bank account or card.
• Cash Payments: Refunded via bank transfer or other agreed methods.

6. Cancellations and Refunds

For cancellations made after a service provider has been assigned:

• If the provider has not started traveling, you may receive a full refund.
• If the provider has started traveling or arrived at the location, a visit charge or partial refund may apply.

7. Disputes and Resolutions

If you are not satisfied with the refund decision, you may escalate the issue to our management team by contacting us via email.

We value your trust and strive to provide the best solutions for your home service needs. If you have any questions about our refund policy, feel free to reach out to us.