Welcome to ECRC Care, the leading on-demand home service platform in Kathmandu, Nepal. These Terms and Conditions govern your access to and use of our website, mobile application, and services. By using our platform, you agree to abide by these terms. If you do not agree, please refrain from using our services.
1. Introduction
These terms constitute a legally binding agreement between you ("User") and ECRC Care. This agreement applies to all visitors, customers, and service providers.
2. Eligibility
- You must be at least 18 years old to use our platform.
- By registering, you confirm that the information you provide is accurate, complete, and up-to-date.
3. Account Registration
- Users are required to create an account to book or provide services.
- You are responsible for safeguarding your account credentials and all activities conducted under your account.
- Notify us immediately if you suspect unauthorized access to your account.
4. Services Offered
- ECRC Care connects customers with service providers for home services, including plumbing, electrical work, and more.
- The platform only facilitates bookings and payments; service providers are independent contractors responsible for their work quality.
5. Service Bookings
- All bookings must be made through our website or mobile app.
- Confirmed bookings are subject to our Cancellation Policy.
- Users are responsible for providing accurate details for service delivery.
6. Payments
- Payments must be made through the secure methods provided on the platform.
- Prices are displayed clearly on the app and website and are subject to change.
- Payment disputes or errors should be reported within 24 hours.
7. Cancellations and Refunds
- Cancellations and refunds are governed by our Refund Policy and Cancellation Policy.
- Fees may apply for last-minute cancellations or no-shows.
8. User Responsibilities
- Provide accurate information about your service requirements.
- Ensure the service area is accessible and safe for the service provider.
- Treat service providers with respect and adhere to agreed-upon schedules.
9. Service Provider Responsibilities
- Arrive promptly and complete the service professionally.
- Use safe practices and maintain a respectful demeanor with customers.
- Report any issues or delays promptly to the customer and ECRC Care.
10. Prohibited Activities
Users must not:
- Use the platform for unlawful purposes.
- Misrepresent their identity or service requirements.
- Interfere with the platform’s operations or attempt to access unauthorized areas.
11. Liability Disclaimer
- ECRC Care acts as a facilitator and is not responsible for the actions, quality, or behavior of service providers.
- We do not guarantee the completion or outcome of services.
- Users are encouraged to report issues for resolution.
12. Termination of Use
- ECRC Care reserves the right to terminate accounts for violations of these terms.
- Users may request account deactivation by contacting customer support.
13. Intellectual Property
- All content on the platform, including text, graphics, logos, and software, is the property of ECRC Care.
- Users may not copy, modify, or distribute platform content without permission.
14. Changes to Terms
ECRC Care reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and app. Continued use of the platform constitutes acceptance of the revised terms.
15. Governing Law
These terms are governed by the laws of Nepal. Any disputes will be resolved in the courts of Kathmandu, Nepal.
16. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us:
Thank you for choosing ECRC Care. We are dedicated to providing reliable and professional home services for your needs.
